Last Updated: January 15, 2025

Northern Party Pros ("the Company", "we", "us", "our"), operating from 94 Malmsbury Ave, Winnipeg, MB R2N 2V1, Canada, is committed to protecting and respecting the privacy of all individuals who interact with us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit northernpartypros.com or engage our services.

This policy is intended to comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Manitoba's Personal Information Protection Act, and applicable principles of the European Union General Data Protection Regulation (GDPR) where applicable to international visitors.

1. Information We Collect

We collect personal information only when you voluntarily provide it to us or when it is automatically generated by your use of our website. The categories of information we may collect include:

Information You Provide Directly

• Contact Information: Name, email address, phone number, and postal address when you submit an enquiry form, request a quote, or communicate with us.
• Event Information: Details about your event including date, venue, guest count, and event type.
• Billing Information: Payment and billing details collected during the booking process. We do not store full payment card details on our systems; payment processing is handled by our secure payment processor.
• Communications: Records of emails, phone calls, and written correspondence between you and Northern Party Pros.

Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, and browser type, collected via analytics cookies (with your consent).
• Device Data: IP address, device type, and operating system for security and technical support purposes.
• Cookie Data: As described in our Cookie Policy, we use essential and optional analytics cookies.

2. How We Use Your Information

We use your personal information for the following purposes, each of which is based on a legitimate lawful basis:

• To Respond to Enquiries: Processing and responding to your quote requests and event enquiries (legitimate interests / performance of contract).
• To Fulfil Bookings: Managing your booking, coordinating event logistics, processing payment, and delivering our services (performance of contract).
• To Send Operational Communications: Sending booking confirmations, invoices, and event-related updates (performance of contract).
• To Improve Our Services: Analysing aggregate website usage data to improve our site and offerings (legitimate interests, subject to cookie consent).
• To Comply with Legal Obligations: Retaining financial records and other documentation as required by Canadian law (legal obligation).
• For Marketing Communications: With your explicit consent, we may send you information about our services and promotions. You may withdraw consent at any time.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing Your Information

We may share your information with trusted third parties solely to deliver our services:

• Payment Processors: Secure third-party payment processors to handle booking deposits and payments. These providers are contractually bound to handle your data securely.
• Email Service Providers: To send booking confirmations and communications.
• Analytics Providers: Aggregated, anonymised usage data shared with analytics platforms (e.g., Google Analytics) with your consent.
• Legal Authorities: Where required by law, court order, or regulatory authority.

All third-party service providers are required to maintain appropriate security measures and are prohibited from using your data for any purpose other than to provide services on our behalf.

4. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Enquiries not resulting in a booking: Up to 12 months, unless you request earlier deletion.
• Booking and client records: 7 years from the date of the last transaction, as required for financial and legal compliance under Canadian law.
• Website analytics data: Up to 26 months, in accordance with our analytics provider's data retention settings.
• Marketing consent records: Until you withdraw consent or request deletion.

5. Your Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Right of Access: Request a copy of the personal information we hold about you.
• Right of Rectification: Request correction of inaccurate or incomplete data.
• Right of Erasure: Request deletion of your personal information, subject to our legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Right to Data Portability: Request your data in a commonly used, machine-readable format.
• Right to Object: Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@northernpartypros.com or by post at 94 Malmsbury Ave, Winnipeg, MB R2N 2V1, Canada. We will respond within 30 days. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include SSL encryption for data in transit, secure server infrastructure, and access controls limiting who within Northern Party Pros can access personal data. While we take all reasonable precautions, no transmission over the internet or electronic storage system is 100% secure. We cannot guarantee absolute security but are committed to continuously reviewing and improving our security practices.

7. Children's Privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it promptly.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external websites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised policy on this page with an updated "Last Updated" date. For significant changes, we may notify you by email if you have provided one. Your continued use of our services after such changes constitutes acceptance of the revised policy.

10. Contact Us

For any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact our Privacy Officer: